In Canada’s competitive property management landscape, staying ahead means embracing innovation. Kyle Goldenberg, vice president of finance and operations at The Myriad Group, understands this well.
The Myriad Group has crafted a niche in the private development sector across the Greater Toronto Area and manages a diverse portfolio of residential, commercial and industrial properties. Founded over 40 years ago, the company has become synonymous with stability and a forward-thinking mindset embodied in its recent digital transformation.
Kyle, please tell us about your company.
Founded in the late 1970s, Myriad Property Management is a family-owned company committed to adapting to the evolving rental landscape.
What factors helped you choose Yardi Breeze Premier?
Right after joining the team, I quickly saw the need to enhance our operational efficiency, which led us to adopt Yardi Breeze Premier. Not only did I see Yardi mentioned while I was researching, but many of the people I know in the industry also use your platforms.
My background in accounting and familiarity with various systems helped play a crucial role in this decision. Specifically, features like general ledgers, invoice and cheque scanning, trial balances and financial statements were key factors. Not to mention, the potential for increasing our efficiency through automation was a significant draw. By implementing Yardi Breeze Premier, Myriad Property Management has achieved substantial time savings and operational improvements, revolutionizing our approach to property management.
Having switched from another tech platform, what unique feature of Breeze Premier stands out?
The transition to Yardi Breeze Premier has been a game-changer for us. The efficiency gains and reduction in administrative workload have been remarkable. One feature I enjoyed is the integrated online invoice system with scanning capabilities. This has transformed our approach from manually sifting through paper records to accessing invoices directly in the system, eliminating the need for physical copies. The RentCafe tenant portal also allows tenants to securely access their rent receipts and account information, significantly reducing our admin workload.
Now that you’ve implemented Breeze Premier, what results have you achieved?
Since implementing Breeze Premier, we’ve saved hundreds of hours in maintenance and significantly improved our operations. The software has also cut down about 50 hours of preparation time for our yearly audits by streamlining the collection of reports and documents.
Post-COVID, the importance of having information accessible from a single cloud-based platform became clear, especially one that offers the flexibility to work productively from anywhere in the world. Breeze Premier and its mobile app enable just that. The app enhances our documentation processes and optimizes our workflows by mandating that maintenance requests and inspections are logged into the system, thereby minimizing the chances of errors or overlooked tasks.
Accessible from any device, the software reduces response times and potential data loss, dramatically accelerating our workflow. What used to take a day and a half can now be completed in half a day.
How was your experience with our customer support?
Eric is quite the superstar! He diligently navigated us through the program and involved the right experts to address our concerns. The Yardi implementation team was also outstanding. My expertise mainly covers the financial side and transitioning from our previous system — which had its unique challenges — felt like trying to fit a square peg into a round hole.
Fortunately, the team supported us until we could manage the new system independently. The live chat feature provides ongoing comfort and reassurance, knowing help is just a message away. This becomes even more valuable as we deepen our system use and require more support.
Would you recommend Breeze Premier, if so, why?
Absolutely, I recommend Breeze Premier. It has the functionality I need. Yardi Breeze Premier generates the efficiencies I was looking for and provides a platform for tenant engagement.
Data continuity is also another huge benefit. Everything is centralized, and any additional forms associated with a unit number or tenant are automatically linked to their profile. Yardi Breeze Premier has delivered on its promise of efficiency and ease of use, making it an indispensable tool for our property management operations. I highly recommend it to any organization looking to streamline its processes and enhance tenant engagement.
