Yardi Breeze Premier makes marketing, leasing, accounting and operations simple. But even with intuitive software, questions will arise. That’s why we provide a suite of free tools and resources to ensure your success at every stage.
Here are five ways we’re here to help you, all at no extra cost:
1. Extra support from day one
Switching to new property management software can feel daunting, but Breeze Premier makes it straightforward with dedicated support from the start. Whether you’re upgrading from another Yardi product, transitioning from a different system or implementing software for the first time, we’ve got you covered. Our team will:
- Help you explore software options and select the best plan for your business.
- Organize users, roles, reports and data for a smooth transition.
- Schedule a kickoff and data validation call with your dedicated account manager.
Your onboarding process includes six weeks of hands-on support, with a focus on data conversion, implementation and training. Unlike other solutions that take months to implement, Breeze Premier gets you up and running in just a few weeks, so you can focus on managing your properties without disruption.
2. Built-in help centre
The help centre is your 24/7 resource for almost everything you need to know about Breeze Premier. Whether it’s online payments, maintenance requests or accounting tips, the answers are just a click away. You’ll find:
- Articles that automatically populate based on the page you’re viewing.
- FAQs and instructional videos that provide step-by-step guidance.
- An advanced search tool to quickly locate specific topics or terms.
If you can’t find what you’re looking for, there’s a built-in feedback form where you can share suggestions or requests for new features. Many of our updates come directly from client feedback, so your input makes a difference.
3. Live chat & email support
Sometimes you need more personalized help, and that’s where our live chat support shines. Click the green chat button in Breeze Premier to connect with a real support person during business hours (Monday–Friday, 8 a.m. to 8 p.m. EST). If it’s after hours, you can send an email through the same button, and our team will respond as soon as possible. With unlimited access to our experts, you can feel confident knowing help is always within reach.
4. Free webinars & live training
Learning to use new software shouldn’t feel overwhelming. That’s why we offer free webinars for everyone, whether you’re exploring Breeze Premier for the first time or looking to master advanced features. Once you’re a client, you can also join live training sessions designed to guide you through key processes and best practices. These sessions are updated regularly, so there’s always something new to learn. To register, log in to the help centre and access the monthly training calendar.
5. Exclusive events: REfresh
REfresh is our annual virtual user conference, and it’s free for all North American Breeze Premier clients. This event dives into the software’s advanced tools, add-ons and capabilities while offering tips and tricks from Yardi experts. It’s also a great opportunity to connect with other property managers and gain valuable insights. Even if you can’t attend live, all sessions are recorded and made available in the help centre for you to watch at your convenience.
Ready to get started?
With free onboarding, live chat support, an accessible help centre, ongoing training and exclusive events, we’re here to help you succeed every step of the way. Want to see how Breeze Premier can make property management easier for you? Schedule a demo today and take the first step toward smarter, simpler software.
